Support

For customers, and for anyone evaluating Specibo.

Getting help

Every Specibo deployment ships with a built-in user guide and administrator guide, reachable from the help menu inside the application. They cover day-to-day work — registering participants, collecting and aliquoting specimens, storage, distribution — and the administrative tasks behind them.

If the guides do not answer it, write to contact@machers.tech with your institution name and, where relevant, the protocol or specimen involved.

What to include

• What you were doing, and what happened instead
• The screen or report involved
• Your institution and deployment (cloud, on-premise or sovereign)
• Where useful, the version shown on the About screen

Please do not send participant-identifying data. A specimen label or protocol short title is enough for us to find the record; personal details are not, and we would rather not receive them.

Security

To report a suspected vulnerability, write to contact@machers.tech. Please give us a reasonable period to investigate and remediate before disclosing publicly. We will acknowledge your report and keep you informed of progress.

On-premise and sovereign deployments

Where Specibo runs inside your own network, we will not have access to your instance or its data. Please include the relevant logs or screenshots, with any participant data removed, when raising an issue.